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Customer Service Representative

Department: Customer Service
Location: Peoria, AZ

Stage 3 Motorsports is looking for its next aftermarket automotive-parts specialist as a Customer Service Representative!

Do you enjoy working in a relaxed work environment? Do you enjoy working with customers over the phone, value relationships with customers, and have a commitment to provide legendary experience for them? Do you enjoy the late model aftermarket 4x4 truck industry, or want to expand on the knowledge you already have?

If so, this may be the place for you. Our Customer Service Representatives first and foremost enjoy working with similar automotive-minded people whether itís with the members of the team or our legendary customers. They enjoy working on computers and talking to customers over the phone.

Where youíll spend your time:

  • Provides customers with answers to their aftermarket part inquiries
  • Follows up with part manufacturers, and warehouse distributors for part availability and/or estimated ship dates
  • Informs customer of expected ship date and processes all customer replies into order notes and calendar for follow up
  • Processes requests for cancellation and submits refund requests
  • Re-directs orders for alternate part searches to Sales
  • Enters accurate order notes that communicate actions and results
  • Demonstrates good judgment, tact, and diplomacy in dealing with customers, both external and internal
  • Other duties and responsibilities as needed

You have / Are:

  • Working knowledge of automotive parts (suspension and performance)
  • High School Diploma or equivalent required.
  • Customer Focused
    • Demonstrated through 1 to 2 years customer service
    • Look for ways to add value beyond the customers' immediate requests
    • Addresses the unidentified, underlying and long-term needs and anticipates upcoming needs and concerns
    • Enhance the customers experience through following processes
  • Communication Ė Listing and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus and fosters two-way communication.
    • Listens/pays attention actively and objectively.
    • Presents information and facts in a logical manner, using appropriate phrasing and vocabulary.
    • Communicates with others honestly, respectfully, and sensitively
    • Recalls others' main points, taking them into account in own communication.
    • Checks own understanding of others' communication (e.g., paraphrases, asks questions)
  • Experience working with computers including the ability to enter information with high accuracy and ability to navigate comfortably through programs
    • Must include experience with Microsoft Office Products including Word and Excel
    • Previous experience learning new computer systems quickly

You might have:

  • E-commerce experience

We have:

  • A team of automotive enthusiasts who have a drive for customer service and sales. Not an enthusiast yet? Thatís ok you probably will become one
  • A growing team that has the desire and drive to continue to grow the company and watch employees grow with it
  • Excellent Benefits including medical, dental, vision, 401K with a company match, discounts on automotive products and more

Your work environment:

  • Office environment must be able to work at a desk and requires extended periods of sitting/standing
  • Requires repetitive movement and requires repeating the same physical or mental activities
  • Requires speaking / reading English
  • Requires ability to talk and speak through the telephone

PM18

Stage 3 Motorsports is an Equal Opportunity Employer. Applicants that are offered a position are required to complete a pre-employment drug test and background check (not all charges are disqualifying).

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